Balabac Packages

Overview of the Service Terms & Conditions

Before riding the pickup van to Buliluyan, or boarding the boat to the islands of Balabac, or making any payments to reserve or book tours, products, or services, please ensure you have thoroughly read and understood this Terms of Service (including the full version below) and this site’s Terms of Use. By boarding the van or boat, or making a payment to reserve or book, you confirm that you have read, fully understood, and agreed to these terms and conditions.

For your convenience, D’Palawan Travel and Tours has provided a concise and summarized version of the Terms of Service (Overview of the Service Terms & Conditions). While this shorter version offers a quick overview, it does not replace the Full Version of the Service Terms & Conditions, posted below. You are still required to read the complete version to fully understand your rights, responsibilities, and the Company’s policies. It is strongly recommended that you review the full text at your earliest convenience.

If any provisions are mentioned in the full version but not explicitly included in this summarized version, those provisions are automatically considered an integral part of this shorter version. In the event of conflicting provisions between the summarized and full versions, please consult D’Palawan Travel and Tours, or its owner, for clarification. D’Palawan Travel and Tours reserves the exclusive right to interpret the provisions of both the summarized/overview and full versions of the Service Terms & Conditions, including resolving any contradictions that may arise.

1. Introduction

By booking or participating in any tour, service, or package offered by D’Palawan Travel and Tours (“the Company”), you (“the customer”) acknowledge and agree to these Terms & Conditions. The Company coordinates nature-based adventures in Palawan, particularly Balabac, and partners with various local service providers. These areas can be remote, with limited infrastructure and unpredictable conditions, so careful reading of these Terms is essential before booking.

2. Core Philosophy of Responsible and Authentic Travel

The Company’s guiding principle is responsible, authentic tourism that respects local communities, preserves natural habitats, and sustains cultural traditions. The Company emphasizes minimizing waste, respecting customs, supporting community economies, and advocating ecological preservation practices. Participation implies a shared commitment to these values, ensuring both a transformative experience for travelers and positive contributions to the region.

3. Scope of Services

D’Palawan Travel and Tours’ primary focus is organizing tours in and around Palawan, with Balabac as a highlight. The Company provides island-hopping, snorkeling, camping, cultural visits, and coordination for accommodations. Partner Service Providers may handle specific components like transportation or lodging. Services may be modified based on weather, local restrictions, or safety. Because these regions are remote, modern conveniences may be limited, so early communication of special requests is advised.

4. Focus on Adventure Over Luxury

The tours emphasize real, nature-centric experiences rather than upscale comforts. Accommodations and schedules often adapt to weather and local conditions, requiring flexibility. This can mean unforeseen itinerary changes, basic lodging, or temporary disruptions. Rather than viewing these as inconveniences, travelers are encouraged to embrace the natural rhythms of Palawan and discover hidden gems.

5. Basic Accommodations & Facilities

Expect simple huts, tents, or modest rooms prioritizing immersion in the environment over luxury. Facilities usually feature bucket-flush toilets, limited electricity (often via generator), and minimal comforts. Freshwater conservation is vital, and Wi-Fi or robust connectivity may be unavailable. You may stay on the mainland (with slightly better amenities) or close to island attractions, but please align expectations with these realities.

Lodging focuses on proximity to nature, utilizing basic materials such as nipa roofs and bed foams. Air-conditioning or Wi-Fi may be absent, and open-air ventilation is common. This approach fosters deeper appreciation for the local environment and community lifestyle.

Modern plumbing is scarce, so bucket-flush toilets and pail-and-bucket showers are standard. Hot water is generally unavailable, and freshwater is conserved diligently. Expect possible waits during peak usage times.

Generators power most island locations only a few hours each evening. Guests should bring power banks and charge devices during available windows. Practice mindful consumption to reduce ecological strain on these fragile locations.

Choosing mainland lodgings entails longer commutes to main attractions; choosing island lodgings offers immediate access but basic conditions. Either way, the focus is on authentic engagement with nature and community.

6. Meals & Market Availability

Meals generally feature local staples: rice, fish or seafood, meat, vegetables, and fresh fruit if available. Market supplies are limited, with ingredients sourced from remote locations like Brooke’s Point. Variability in availability may require last-minute adjustments or simpler meal options.

Most Balabac packages include basic meals—rice, seafood or fish, meat, vegetables, fruits (when possible), and mineral water. These reflect the region’s food culture and limited market offerings.

Supply disruptions are common due to the distance of the main market. Seasonal changes further affect meal components. The Company aims for balanced offerings but adapts as needed.

Provide at least one week’s notice if you have specific dietary requirements. The Company will try to accommodate requests (vegan, vegetarian, allergies), but you may need to bring additional items from Puerto Princesa.

Because local shops are sparse, you might bring your own snacks or drinks from Puerto Princesa. Please minimize packaging waste and observe responsible disposal methods.

7. Embracing the Natural Environment

Palawan’s weather can shift quickly, resulting in itinerary changes for safety. Expect insects, wildlife, and limited digital connectivity. Bring insect repellent, protective gear, and be ready for a largely offline experience.

Tropical climates can abruptly alter plans. Local guides and boat captains make real-time decisions to ensure safety when storms or rough seas arise. Flexibility is key.

Areas near beaches, mangroves, and forests host mosquitoes, sand fleas, ants, and larger animals. Use repellent, wear protective clothing, and avoid feeding wildlife.

Wi-Fi, mobile data, and phone signals may be absent. This encourages deeper engagement with the surroundings and local culture, offering a break from digital routines.

8. Transportation Details

Van transfers between Puerto Princesa and Buliluyan may be arranged through Partner Service Providers, with possible road delays. Boat rides are integral but governed by weather and sea conditions. Travelers should prepare for potential motion sickness and use waterproof bags.

Van services only pick up within Puerto Princesa’s town proper. External factors like traffic or poor roads can cause schedule changes, and communication along rural routes may be limited.

Island-hopping relies on local captains who may cancel or modify departures for safety. Secure valuables in waterproof containers, and be prepared for unpredictable waves.

9. Financial Details

Balabac lacks ATMs. Bring sufficient cash in smaller bills. Payment options include cash or electronic transfers (with related fees). Full payment is required before departure. No payment means no tour, and non-payment can result in legal remedies.

Withdraw enough money in Puerto Princesa for personal needs and tips. Vendors often cannot make change for large bills.

Cash is preferred; electronic methods are available for initial bookings, but the balance is settled in cash. Transaction fees are the customer’s responsibility.

All logistics demand upfront payment for local suppliers. Full payment must be settled before leaving Puerto Princesa’s business district.

On-the-spot upgrades (e.g., from tent to hut) are treated as new transactions. The prior payment is forfeited, and the upgraded service requires full payment.

Any add-ons require immediate full payment; no tabs or deferred settlements are permitted.

Failure to pay can lead to legal action, blacklisting, and notification of embassies, airports, or immigration authorities. This policy protects local providers and prevents fraudulent activities.

The Company has standardized rates for regular Balabac packages. Customized or last-minute requests may incur higher costs due to local availability and additional coordination efforts.

Plan your budget carefully to cover tips, personal expenses, and unforeseen costs. Showing readiness supports local communities reliant on daily tourism income.

10. Cancellation & Change Policy

Cancellations or major changes within seven days are non-refundable. Funds allocated to suppliers cannot be recouped once disbursed. No refunds for partial use or early departure. Book at least three days ahead to allow smoother coordination.

All payments are non-refundable if you cancel or significantly alter your booking less than seven days before the tour.

Once supplier payments are sent, refunds are not possible, even for partially consumed services or mid-trip changes.

Transaction-related fees are non-refundable under all circumstances, including any service-related refunds.

Post-booking alterations, such as adjusting lodging or the number of guests, entail new costs. Thorough planning helps avoid unexpected expenses.

D’Palawan Travel and Tours requires a three-day advance booking to align with limited connectivity in Balabac. Rush bookings are non-refundable and prone to logistical lapses.

11. Communication & Documentation

All official communications, including confirmations, requests, or modifications, must be documented in writing via email or recognized messaging platforms. Verbal agreements are not binding unless confirmed in writing. This reduces misunderstandings and creates verifiable records, especially in areas with poor connectivity.

12. Personal Responsibility & Liability Limits

The Company’s maximum liability, if found at fault by a competent authority, is limited to the amount paid by the customer for the specific tour or service. The Company is not liable for indirect or consequential damages. Travelers assume responsibility for following safety rules, securing personal belongings, and acquiring relevant insurance. Partner Service Providers operate independently; their errors or mishaps fall outside direct control, though the Company strives to assist with resolutions.

Follow instructions from staff and Partner Service Providers, use gear responsibly, and safeguard personal items. Acquire appropriate insurance coverage.

Partner Service Providers are independent; mechanical failures or scheduling conflicts are their responsibility, though the Company will mediate if needed.

Remote travel involves inherent risks, including limited medical facilities. Comprehensive travel insurance is strongly recommended.

Weather, community restrictions, and other variables can force itinerary changes. The Company prioritizes safety and appreciates flexibility. Adjustments can lead to unique and rewarding spontaneous experiences, forming some of the trip’s most memorable moments.

14. Acceptance of Terms & Conditions

Regardless of your payment status, booking or using any Company services confirms your understanding and acceptance of these Terms & Conditions, as well as additional policies (Disclaimer, Disclosure, Privacy Policy, Refund Policy). Do not book if you are uncomfortable with limited signals, basic facilities, or nature-dependent schedules. Payment indicates consent to these realities.

15. Feedback, Satisfaction & Cooperation

If you encounter service issues (cleanliness, meal quality, etc.), submit documented feedback (email, messaging apps) with photos or videos if possible. The Company uses this data to investigate and improve.

If problems arise mid-tour (e.g., boat breakdowns, guide misunderstandings), document them promptly in writing. Delays in connectivity can impede real-time resolutions, and complaints received after the trip may not be resolved immediately.

Balabac tours often involve diverse travelers with varying comfort levels. Cooperation and open communication enhance group harmony. Disruptive or scandalous behavior can lead to tour termination at the Company’s sole discretion.

16. Scope of Service & No Guarantees

Nature is unpredictable; wildlife encounters and ideal weather cannot be assured. Completed services are deemed consumed, even if they did not match personal expectations. In rare cases of severe disruption, the Company attempts to reschedule or substitute activities but typically does not issue refunds for weather or force majeure.

D’Palawan Travel and Tours endeavors to maximize sightings of marine life and schedules activities in favorable conditions but cannot guarantee their presence or perfect weather.

No refunds for used services or partially visited destinations. Revenue supports local communities reliant on day-to-day tourism income.

In exceptional cases where the main activity is canceled for safety, the Company will try to provide an alternative of similar value. Weather-related disruptions typically do not qualify for refunds.

17. Final Acknowledgment & Preparedness

The Company’s small-scale focus on Balabac and Palawan means limited staff and communication. Read online feedback for personal insights, but each trip is unique and subject to environmental changes. Prepare with essentials like bug spray, medications, sunscreen, sun hats, comfortable footwear, and waterproof bags. Embrace flexibility, respect local culture, and understand that these Terms aim to protect both travelers and communities.

18. Dispute Resolution Clause

Disagreements shall first be handled through amicable negotiation. If unresolved, mediation or arbitration follows. Philippine law governs any legal actions, which must be filed in the Philippines. By accepting these Terms, you agree to this exclusive jurisdiction.

Thank you for choosing D’Palawan Travel and Tours. By adhering to these guidelines, you support a model of tourism that values local communities and natural preservation. D’Palawan Travel and Tours looks forward to providing a truly memorable Palawan experience.

Full Version of the Service Terms & Conditions

Before riding the pickup van to Buliluyan, or boarding the boat to the islands of Balabac, or making any payments to reserve or book tours, products, or services, please ensure you have thoroughly read and understood, at least, this Terms of Service and this site’s Terms of Use. By boarding the van or boat, or making a payment to reserve or book, you confirm that you have read, fully understood, and agreed to these terms and conditions.

For your convenience, a concise, summarized version of the Terms of Service (Overview of the Service Terms & Conditions) has been created, which is located above. While that shorter version provides a quick overview, it does not replace this full version. You are still required to read this complete version to ensure you fully understand your rights, responsibilities, and the policies of D’Palawan Travel and Tours.

In the event of conflicting provisions between the overview and full versions, please consult D’Palawan Travel and Tours, or its owner, for clarification. D’Palawan Travel and Tours reserves the exclusive right to interpret the provisions of both the summarized and full versions of the Terms of Service, including any provisions that may appear contradictory.

Welcome Note & Preliminary Acknowledgment

D'Palawan Travel and Tours (“the Company”) is pleased to have you consider the services offered for your journey in Palawan, particularly in the remote Balabac region. Please read these Terms & Conditions (“Service Terms & Conditions”) carefully. They explain the expectations, responsibilities, and guidelines for all customers who book tours or related services through the Company. By reserving, booking, and/or ultimately participating (irrespective of payment status) in any tour, service, or package offered by the Company, you acknowledge that you have read, fully understood, and agreed to these Terms & Conditions.

The Company works closely with Partner Service Providers—travel agencies, operators, hotels, resorts, transport operators, and other travel service providers—to deliver nature-focused experiences in Palawan. The Company strives to promote responsible and sustainable tourism, ensuring respectful interactions with local communities and minimal ecological impact. Throughout these Terms & Conditions, references to “customers” include all individuals who have purchased, reserved, or otherwise participated in any of the Company’s offerings or those of Partner Service Providers. A thorough review of these policies is recommended to better understand the nature of the services provided, the unique characteristics of Balabac, and the responsibilities of both the Company and the customer. Thank you for choosing D'Palawan Travel and Tours. The Company looks forward to guiding you through an unforgettable Palawan adventure.

1. Introduction

Welcome to the official Terms of Service for D’Palawan Travel and Tours (hereafter referred to as the “Company”). By reading, reserving, booking, and/or ultimately participating (irrespective of payment status) in any tour, service, or package offered by the Company, you (“the customer”) agree to be bound by the specific policies, guidelines, disclaimers, and conditions outlined herein. These Terms of Service have been prepared to provide clear expectations of the unique nature of the Company’s tours and the responsibilities that come with them.

D’Palawan Travel and Tours specializes in facilitating travel experiences in and around Palawan, focusing on Balabac, San Vicente (Port Barton), Puerto Princesa, Coron, El Nido, and other “Last Frontier” destinations. The Company’s dedicated team aims to help you immerse yourself in nature’s splendor while respecting local cultures, communities, and environments. Because the Company believes in genuine and responsible tourism, there is an emphasis on the rawness of these locations, where modern comforts might be scarce, yet nature’s authenticity remains profoundly vibrant.

Throughout this document, references are made to various realities of traveling in Palawan, including rustic accommodations, limited infrastructure, and unpredictable weather patterns. These factors are integral to the raw appeal of the region. While the tours aim for an unforgettable adventure, they differ from standard vacation packages that prioritize luxury and convenience. Customers are encouraged to carefully consider the information provided, remain open to impromptu changes or challenges, and fully embrace the realities of remote destinations.

“Partner Service Providers” is an umbrella term describing a network of partner travel agencies, operators, hotels, resorts, and other travel-related service providers that may assist in delivering certain aspects of your tour—such as accommodations, transportation, meals, or other local arrangements. These partners are selected to ensure customers experience the best Palawan has to offer; however, their activities are not entirely under the Company’s direct control. Circumstances beyond the Company’s authority may arise, which will be addressed in subsequent sections.

Should any questions or uncertainties regarding these Terms arise, the Company strongly encourages you to make contact before finalizing any booking. Payment to reserve any package constitutes acknowledgment that you have reviewed, understood, and accepted these Terms. The time taken to read this document thoroughly is appreciated, as it forms the foundation of a safe, respectful, and enriching travel encounter for all involved.

2. Core Philosophy of Responsible and Authentic Travel

The Company’s core philosophy is built upon responsible and authentic travel in the pristine areas of Palawan. A cornerstone of this philosophy is an unwavering respect for local communities, natural habitats, and the unique cultural tapestry that makes each destination so compelling. The goal is to create a travel experience where customers are not mere spectators but active participants who engage meaningfully with their surroundings.

A significant emphasis is placed on environmental stewardship. Because Palawan is often referred to as the “Last Frontier” of the Philippines, it possesses biodiversity and cultural elements that have remained largely untouched by urbanization or mass tourism. It is the responsibility of all involved—the Company and its customers—to preserve this heritage by minimizing waste, respecting local customs, and championing practices that safeguard fragile ecosystems. These include proper waste disposal, advocating for sustainable fishing methods, and ensuring minimal disturbance to marine and terrestrial wildlife.

Furthermore, the Company fosters cultural sensitivity by encouraging customers to learn and observe local customs, traditions, and community norms. Tours are designed in collaboration with local residents, illuminating aspects of daily life that might not be encountered in more conventional travel settings. From tasting local cuisines sourced directly from community farms or fishermen to purchasing handmade crafts, these activities actively contribute to local economies. This holistic approach to tourism helps distribute the financial benefits of each trip among the people who work diligently to keep Palawan’s spirit alive.

By upholding these principles, the Company aims to cultivate not just a vacation, but a transformative journey that will alter how you perceive travel. In embracing nature’s rawness and the warmth of local cultures, you become part of a unique travel narrative that upholds mutual respect—for both communities and the environment. Joining one of the Company’s expeditions signifies a partnership united by a shared belief in responsible and authentic exploration.

3. Scope of Services

The Company provides various travel packages and tours, with Balabac and related Palawan attractions as the main focus. Balabac tours may span island-hopping, snorkeling excursions, camping, cultural visits, transportation coordination, and assistance with accommodations in huts, tents, or simple rooms. While the Company handles the overall coordination of journeys, specific services such as boat transfers, van shuttles, lodging, and meal provisions may be facilitated through Partner Service Providers selected for reliability, local knowledge, and alignment with the Company’s core philosophy.

The Company reserves the right to adjust the scope of services as needed to maintain safety and ensure a high quality of experience. Operational factors beyond direct control—such as sudden weather changes or community-based restrictions—may require alterations to scheduled activities. In extreme circumstances, the Company may elect to cancel a service for customers’ well-being, in which case details regarding rescheduling or alternative arrangements will be communicated.

Moreover, the scope of services may differ significantly from what customers expect from typical urban or resort-based tours. The Company caters primarily to individuals seeking raw, nature-based experiences in regions with minimal infrastructure. Thorough research and personal preparation are encouraged. Should any special requests—ranging from dietary needs to accessibility concerns—arise, please inform the Company ahead of time in writing so feasibility can be assessed in line with local constraints.

4. Focus on Adventure Over Luxury

A defining aspect of these tours is the prioritization of adventure over luxury. Unlike typical high-end resorts, the programs spotlight the essence of Palawan’s natural environments and cultural heritage, even if that means forgoing certain modern conveniences. This approach offers an authentic perspective and ensures that the social and environmental footprint of tourism remains modest.

Customers can anticipate staying in structures built with locally sourced materials, such as simple huts, tents pitched near pristine beaches, and rooms reflecting local community ingenuity. These accommodations are intentionally basic—think bed foams, nipa-leaf roofing, and limited electricity—focusing on immersing oneself in the surroundings. Whether listening to the lull of the ocean or gazing at coconut trees swaying in the breeze, the experience invites interaction with communities in a genuine, unfiltered manner.

Flexibility is central to these adventures. Weather shifts, local festivals, or the unpredictability of tides can necessitate changes in daily schedules. Island-hopping might be rescheduled if winds are too strong, or visitors may walk an extra mile when a boat cannot dock. Rather than viewing these disruptions as inconveniences, the Company encourages participants to see them as invitations to observe and embrace Palawan’s organic rhythms.

Unexpected schedule changes can lead to serendipitous discoveries—hidden lagoons, rare wildlife sightings, or spontaneous cultural exchanges typically absent from rigid, luxury-focused tours. This adventure-centric approach fosters personal growth, deepens cultural understanding, and preserves the authenticity of the places visited. Although comfort zones may be challenged, the unpredictability often transforms an ordinary vacation into an extraordinary expedition. By choosing these Balabac tours, customers acknowledge that adaptability, a spirit of exploration, and an appreciation for nature’s raw beauty are integral to making the most of the journey.

5. Basic Accommodations & Facilities

Accommodations in Palawan prioritize simplicity and immersion in nature over luxury, featuring options like basic beach huts, tents, and modest rooms that foster deeper connections to the environment and local traditions. Facilities are intentionally minimal, including bucket-flush toilets, pail-and-bucket showers, and limited electricity from generators during evening hours. Freshwater conservation is essential, and visitors are encouraged to embrace these conditions as part of supporting sustainable practices. While amenities may be basic and connectivity limited, the experience offers a rare chance to disconnect, enjoy natural beauty, and explore the rich culture of Palawan’s communities, whether staying close to attractions on the islands or commuting from the mainland.

5.1 Simplicity of Lodging

Most lodging options—huts, tents, or simple rooms—are deliberately designed to prioritize proximity to nature rather than luxury. Beach huts, for instance, may have only basic bed foams, open-air ventilation, and no air-conditioning. Tents offer minimal shelter but allow the soothing sounds of waves and nocturnal wildlife to be part of the nightly ritual. Rooms located in mainland Palawan areas may have marginally better amenities but can be hours away from the archipelago’s main attractions, extending daily travel times and related costs.

Such simplicity is part of an ethos valuing immersion and environmental harmony. Surrounded by forests and the ocean, guests can observe hermit crabs at sunrise or watch birds in their natural habitat. Although conveniences like air-conditioning or Wi-Fi may be missed, the enriching raw experiences often outweigh the trade-off. Keeping expectations aligned with these realities helps enhance appreciation of Palawan’s untouched charm.

5.2 Toilet and Shower Conditions

Palawan’s remote areas often lack modern plumbing infrastructures, leading to rudimentary toilet and shower setups. Facilities commonly feature pail-and-bucket systems or simple hoses, with bucket-flush toilets as the norm. Hot water is rare, and fresh water must be used sparingly. Lines to rinse off after snorkeling or hiking may occur during peak usage times. By being mindful of water consumption, visitors help communities sustain limited resources and uphold eco-friendly practices.

5.3 Electricity Limitations

In remote areas, electricity generally comes from generators operated only for a few hours daily, often in the early evening. While limited electricity can pose challenges, it also creates opportunities for digital detox. Visitors are encouraged to bring power banks or extra batteries for flashlights and cameras since charging may only be possible in narrow time windows. Conserving electricity by turning off lights and unplugging chargers contributes to minimizing ecological impact on these fragile islands.

5.4 Overall Experience

Adapting to these basic facilities can be humbling yet rewarding. Staying on the mainland may offer slightly improved amenities but requires longer commutes to primary attractions. Staying in huts or tents on the islands grants immediate access to beaches, mangrove forests, and nature spots. Whichever option is selected, consider it an opportunity to see life from a different vantage point—one more closely tied to nature and local community traditions.

6. Meals & Market Availability

Tourists/customers agree to immerse themselves in the local culture by enjoying traditional cuisine. Due to the remoteness of Balabac’s islands, cooking supplies and necessities may be limited. Meal options are generally simple and rely on locally sourced ingredients, offering an authentic glimpse into the region’s lifestyle and culinary heritage.

6.1 Meal Inclusions

Packages typically include straightforward meals consisting of rice, a seafood or fish dish, a meat dish (pork or chicken), a vegetable dish, fresh fruits when available, and mineral water. These selections highlight local cuisine, drawing on ingredients often sourced from community-based markets or fishermen. While the variety may differ from that of city restaurants, these meals mirror the everyday diet of residents in Palawan’s remote locales.

6.2 Market Supply Constraints

The main market servicing parts of Balabac is approximately three hours away in Brooke’s Point. The distance and scheduling complexities mean certain ingredients may be available only on specific days or in particular seasons. While the Company strives for a balanced menu, supply chain disruptions can lead to last-minute adaptations. Seasonal fluctuations, transportation delays, and other regional factors can also affect what is served on any given day.

6.3 Dietary Preferences and Restrictions

Customers with dietary restrictions—whether medical, ethical, or preference-based—are requested to provide at least one week’s notice. The Company will make every effort to accommodate needs such as vegan or vegetarian meals and account for allergies. However, limitations in local markets may require bringing supplementary snacks or specialty food items from Puerto Princesa. This proactive approach helps maintain dietary requirements without depending solely on locally available goods, which may be scarce.

6.4 Self-Provisioning

Because market access in these remote areas is not guaranteed, many travelers choose to stock up on snacks or beverages in Puerto Princesa. Being mindful of space limitations and community waste disposal challenges is strongly encouraged. Reducing excess packaging and properly discarding trash can help protect local environmental initiatives and exemplify responsible tourism.

7. Embracing the Natural Environment

Palawan’s tropical weather can change suddenly, prompting safety-related activity rescheduling in accordance with local advice. Expect insects and wildlife, including mosquitoes, sand fleas, and monitor lizards; bringing bug spray is highly recommended, and instructions to avoid disturbing local habitats should be followed. Digital connectivity in Balabac is limited or non-existent, creating an opportunity to unplug, though travelers requiring regular communication are advised to plan accordingly.

7.1 Weather and Environmental Conditions

Palawan’s tropical climate can be both magnificent and unpredictable. Sudden rain, high winds, or extreme heat waves may occur without warning, affecting boat travel, trekking plans, or other daily activities. Any part of a planned itinerary may be canceled or postponed for safety. Local boat captains and guides, who possess in-depth knowledge of tides and weather patterns, make on-the-spot decisions to protect customers. Patience and flexibility are essential, as adhering to local advice ensures a safer, more enriching experience.

7.2 Insects and Wildlife

Tropical habitats naturally harbor insects such as sand fleas, mosquitoes, and ants, particularly near beaches or mangrove areas. Protective clothing and effective insect repellent are strongly recommended, especially at dawn and dusk. Occasional encounters with wildlife—monitor lizards, sea turtles, snakes—may occur. Respectful distance, avoidance of feeding, and refraining from provocation are vital to coexisting safely with these creatures.

7.3 Minimal to No Digital Connectivity

Remote Palawan offers little to no Wi-Fi, mobile data, or telephone signals. Though potentially inconvenient in a digitally connected world, limited connectivity can foster deeper engagement with local landscapes and cultures. Many customers find that being “offline” encourages introspection and reduces the compulsion to remain updated. This environment can enrich the travel experience by highlighting the intrinsic value of local lifestyles and a slower pace of life.

8. Transportation Details

Van transfers between Puerto Princesa and Buliluyan are often arranged, sometimes via Partner Service Providers, and may be delayed by road conditions. Pickup generally occurs within Puerto Princesa’s town proper, requiring those staying elsewhere to secure additional transport. Boat rides are vital but depend on sea conditions; travelers prone to seasickness should prepare accordingly, and valuables should be safeguarded in waterproof bags.

8.1 Van Transfers

Most Balabac packages involve van transfers between Puerto Princesa and Buliluyan, serving as gateways to the islands. These transfers typically involve Partner Service Providers rather than the Company itself, selected for reliability and trust. Traffic, road issues, or vehicle maintenance can still result in unexpected delays, and communication may be limited in rural areas. When such disruptions occur, customer understanding is appreciated, recognizing that these are part of traveling in less-developed locales.

Van pickups typically only operate within Puerto Princesa’s town proper or central business district (CBD). Travelers lodged outside these zones may need to arrange personal transport to the pickup location. Contact the Company in advance if there is uncertainty regarding accommodation zones to identify suitable lodging options within the transfer service area.

8.2 Boat Rides

Boat travel is fundamental to experiencing Balabac’s cluster of islands, but ocean conditions can shift quickly with wind or tide changes. Local boat captains prioritize safety above all else, announcing cancellations or delays when warranted by weather or equipment concerns. Customers are asked to trust the captains’ expertise and remain patient if such disruptions occur.

Those susceptible to motion sickness may consider anti-nausea medication or alternative remedies. It is also prudent to store valuables in waterproof bags or cases to protect against splashes. Durable footwear suitable for boarding and disembarking helps mitigate risks posed by wet surfaces or shifting vessel positions.

9. Financial Details

Balabac has no ATMs, so travelers must bring sufficient cash in smaller denominations to cover personal expenses. Payment to the Company can be made via cash or certain electronic methods; transfer fees are the customer’s responsibility. Full payment is required before departure to secure services. Mid-trip changes or upgrades are considered new transactions and should be addressed in advance. Non-payment may prompt legal action, protecting fairness for all parties. Standard pricing is in place, with possible adjustments for custom or last-minute requests. Sufficient cash is recommended to cover tips and local purchases supporting the community.

9.1 Absence of Local ATMs

The remote islands of Balabac do not have bank branches or ATMs, and even mainland areas like Buliluyan offer very limited financial services. Customers must withdraw adequate cash in Puerto Princesa to cover non-package items such as extra meals, souvenirs, or gratuities. Smaller bills and coins are preferable, given that local vendors might not carry change for large denominations. ATMs should not be expected once travelers reach these remote locations.

9.2 Acceptable Payment Methods

Cash is required, although the Company may accept electronic payments (bank transfers, PayPal) for bookings or reservations. Any fees, currency conversion costs, or withdrawal charges remain the customer’s responsibility. A reservation is provisionally confirmed upon receipt of the cash down payment or successful electronic transfer to the Company’s account, subject to processing times. For amounts received after 5 PM, confirmation is processed on the next working day.

9.3 Strictly No Full Payment, No Tour

A strict “No Full Payment, No Tour” policy applies. All logistics in Balabac require immediate, upfront payment for boat operators, accommodation owners, and market suppliers. Hence, full payment must be settled before leaving the central business district of Puerto Princesa City. Planning transfers or deposits ahead of time is strongly recommended to avoid last-minute complications, especially on weekends or holidays when financial processing may be delayed.

9.4 Upgrades and New Charges

On-the-spot upgrades (for example, from a tent to a nipa hut) are treated as new transactions within the Company’s 7-day no-refund window, rendering previous payments non-refundable. Additional activities or extra guests are also subject to new charges. Given communication constraints, the easiest approach is to finalize preferences well in advance, allowing sufficient coordination with local suppliers.

9.5 Full Upfront Cash Payment for Extras

Any upgrades, rentals, or optional add-ons must be fully paid for before use—no deferred payments or running tabs. Unlike high-end hotels that allow end-of-stay billing, these locations lack reliable connectivity for verifying partial payments. Having the necessary amount in cash ensures a smoother experience for travelers and local providers alike.

9.6 Collections and Non-Payment Consequences

The “No Full Payment, No Tour” policy is strictly enforced. In rare cases where special considerations are extended and the traveler fails to settle payment, the Company reserves the right to pursue appropriate remedies. These may include reporting the incident to the customer’s embassy or consulate, sharing information with partner agencies to prevent future fraudulent bookings, involving a collections agency, or pursuing legal action. Unpaid balances may lead to blacklisting from affiliated providers and potential notification of relevant authorities, including immigration, seaport, and airport officials, as permitted by Philippine laws.

Participation in a tour—whether partial payment, full payment, or no payment—signifies acknowledgment of the Company’s right to pursue such actions to safeguard interests. These conditions apply to all services rendered, including packages, upgrades, and additional inclusions. They are established to discourage dishonest actions and protect the local tourism community.

9.7 Pricing

The Company uses standardized rates for regular Balabac packages, offering consistency and transparency. These rates are determined based on operational costs, industry benchmarks, and market norms, aiming to deliver the best possible value. For modified or customized packages, or changes to pre-arranged itineraries, additional costs may apply due to factors like logistics, supply and demand, season, and other variables. Last-minute or on-the-spot modifications (fewer than three days) may incur higher fees to account for the extra coordination and time constraints.

9.8 Financial Preparedness

Financial preparedness significantly influences both trip efficiency and the local community’s ability to provide assistance. Ensuring enough cash for tipping, supplemental snacks, or unforeseen personal expenses prevents misunderstandings and respects the day-to-day income dependencies of Partner Service Providers. Planning a budget with contingencies helps avoid shortfalls that can interfere with the trip’s enjoyment and logistics.

10. Cancellation & Change Policy

Cancellations or major changes within one week of a scheduled trip are non-refundable due to prior commitments with local suppliers. No refunds are given for unused services or early departures, as funds are already allocated. Mid-trip changes generally incur additional costs, making thorough planning essential. Bookings must be finalized at least three days in advance to ensure adequate coordination; rushed bookings are non-refundable and susceptible to logistical challenges.

10.1 Forfeiture Within One Week

Canceling or altering plans within seven days of the designated tour date makes all prior payments non-refundable. The operational framework in Balabac and other Palawan areas relies on advance payments for charters, lodging, and meals. Communication infrastructures are limited, and last-minute cancellations cause financial and logistical disruptions that typically cannot be recouped.

10.2 No Refunds for Operational Costs

Once funds are distributed to Partner Service Providers—boat captains, accommodation hosts, or market suppliers—the Company cannot retrieve these amounts. Consequently, partial or full refunds for costs already utilized are not available if you discontinue or modify the trip. This policy reflects the local financial ecosystem, where daily cash flows are vital. Supplier payments may start up to seven days prior to the trip to secure accommodations on the mainland or Balabac islands, as well as boat and van operators.

10.3 No Refunds on Electronic Payment Fees/Charges

Customers are responsible for fees linked to electronic payment methods (money transfers, PayPal, credit card charges, etc.), including any withdrawal fees needed to pay local suppliers in cash. These fees are non-refundable under all circumstances, even when the Company grants a refund for service-related concerns. Since external payment processors operate independently, the Company cannot be held liable for these additional charges.

10.4 Additional Costs for Changes

Requests made after booking—like adding guests or switching to a different lodging option—often incur new fees. The Company prepays suppliers to secure services in areas with limited connectivity, so last-minute changes are treated as newly introduced demands. Planning thoroughly and communicating preferences well ahead of the trip reduces unanticipated expenses and potential coordination barriers.

10.5 Three-Day Booking Requirement

A minimum of three days’ notice is required for bookings. Any payment within the seven-day no-refund window is strictly non-refundable. In exceptional cases, if a rush booking is accepted (under three days), the likelihood of logistical issues increases due to limited communication in Balabac. The Company cannot be held liable for problems discovered only after the tour starts. Upon commencement, all services are considered fully consumed.

11. Communication & Documentation

All official communications—such as Balabac tour confirmations, special requests, dietary preferences, and modifications—must be documented in writing via email or established messaging platforms (e.g., WhatsApp, Messenger, Viber). Special requests should be communicated at least three days in advance, acknowledging challenges posed by Balabac’s limited connectivity. This written record is crucial for minimizing misunderstandings and serves as verification of agreed arrangements. Verbal discussions, while helpful for clarifications, are not deemed binding unless confirmed in writing.

Such thorough documentation is especially important in Palawan, where multiple local stakeholders and inconsistent connectivity make clarity essential. Should disputes or disagreements arise, these written exchanges become the definitive point of reference.

12. Personal Responsibility & Liability Limits

If a competent government authority renders a final judgment that the Company is liable for damages connected to the Company’s services or those of partner agencies, operators, and service providers, the maximum liability is limited to the amount actually paid by the customer for the tour, package, or service. Under no circumstances shall the Company be held responsible for indirect, consequential, incidental, or other damages exceeding this amount.

12.1 Customer Accountability

Customers must comply with guidelines from Company staff or Partner Service Providers. This includes adhering to safety protocols given by boat captains, avoiding restricted areas without a guide, and responsibly handling any snorkeling or activity-specific equipment. Personal belongings remain the traveler’s responsibility. Though the Company and partners strive to provide a secure environment, theft or misplacement can still happen, particularly in remote locations. Procuring travel insurance or taking preventive measures is recommended.

12.2 Third-Party Involvement

Partner Service Providers are integral to many operational aspects, yet their services function independently. Mechanical failures, vehicle accidents, and scheduling conflicts that arise due to third-party actions are beyond the Company’s direct oversight. While the Company will mediate and seek resolutions, liability for damages linked to these incidents generally remains with the third party involved.

12.3 Risk Acknowledgment and Insurance

By taking part in Balabac tours, travelers acknowledge the inherent risks of remote tropical locations lacking advanced medical facilities or rescue services. Activities like snorkeling, trekking, and island-hopping can be hazardous if weather conditions change unexpectedly. Comprehensive travel insurance covering health emergencies, accidents, lost luggage, and trip cancellations is strongly advised. In emergencies, local clinics or health stations may be the only immediate resource, and advanced facilities are several hours away in Puerto Princesa City.

13. Delays & Unexpected Changes

External influences such as sudden weather shifts, storms, or local fishing bans can disrupt itineraries. While every trip is planned thoroughly, Palawan’s environment remains dynamic. If specific islands or activities must be skipped for safety, the Company’s guides and captains will adapt routes accordingly. The Company values patience and cooperation under such circumstances.

A flexible approach often leads to memorable, off-the-beaten-path discoveries. Guests may spend more time at alternative locations, exploring less-known lagoons or participating in cultural events. These spontaneous moments frequently become cherished highlights, reflecting the adventure-oriented nature of remote travel.

14. Acceptance of Terms & Conditions

Whether payment status is partially paid, fully paid, or unpaid, booking or reserving a tour, participating in any tour or package, or using any Company services confirms understanding and acceptance of these Terms of Service. This agreement outlines the commitments designed to foster a safe, equitable experience for all participants. Additionally, acceptance extends to any supplementary terms from Partner Service Providers whose involvement forms part of the overall travel experience. Should any clause appear ambiguous, it is advisable to request clarification before proceeding with payment.

By placing a deposit, paying the full tour fee, taking part in the tours, or utilizing any services, customers acknowledge and agree to these conditions, which include recognizing the potential challenges and obligations inherent to remote travel. Similarly, the same acknowledgement applies to this website’s Terms of Use, along with the accompanying Disclaimer, Disclosure, Privacy Policy, and Refund Policy. Customers are strongly encouraged not to finalize reservations if they feel uneasy about limited communication signals, basic facilities, or environmentally influenced itineraries. Payment signifies readiness to embrace these realities, acknowledging that much of the adventure is found in adapting to nature’s constraints and existing harmoniously with local communities.

15. Feedback, Satisfaction & Cooperation

15.1 Constructive Feedback

Customer feedback is invaluable for identifying areas needing improvement. Issues like inadequate lodging cleanliness, lower-than-expected meal quality, or logistical challenges should be reported in writing through email or messaging apps. Submitting photos or videos is particularly helpful in validating concerns and guiding follow-up with Partner Service Providers. The documentation allows the Company to conduct thorough investigations, implement solutions, and refine services for future customers.

15.2 Respectful Complaints

Issues arising mid-tour—such as a malfunctioning boat engine, meal delays, or guide misunderstandings—should be documented immediately. Written complaints help the Company initiate investigations and explore possible resolutions while the tour is still ongoing. However, connectivity constraints may delay the Company’s receipt of complaints until after the trip, limiting the possibility of an immediate fix. The Company cannot be held responsible for difficulties that remain unresolved due to communication delays.

Similarly, any instructions or resolutions passed to ground personnel may not be received in real time if connectivity is sporadic. The resolution might be delayed or may no longer be applicable by the time it is received. Customers acknowledge this limitation and agree not to hold the Company liable if challenges cannot be resolved instantly under these conditions.

15.3 Group Dynamics

Tours often attract a diverse range of travelers—some are first-time campers, others experienced backpackers. Differences in comfort levels regarding inconveniences like insects or schedule changes can create tension. A supportive, communicative environment is encouraged, maximizing the positive aspects of each day’s activities and preventing minor issues from escalating. Uncooperative or disruptive behavior may result in tour termination, at the Company’s discretion, to safeguard the overall experience for the group and local communities involved.

16. Scope of Service & No Guarantees

Wildlife sightings and ideal weather cannot be guaranteed due to nature’s inherent unpredictability. Once services are rendered—even if partially unsatisfying—they are deemed consumed and non-refundable. If major cancellations occur because of hazardous conditions, efforts will be made to reschedule or substitute activities, but refunds for weather-related disruptions are typically not provided.

16.1 Unpredictable Wildlife and Weather

Travel in remote Palawan may involve unexpected encounters with flora and fauna, and conditions may fluctuate without warning. While activities are scheduled to maximize the chance of seeing specific wildlife, absolute certainty cannot be offered. Favorable weather conditions are also subject to change, potentially affecting the feasibility of certain excursions. Though the Company does its best to choose conducive weather windows, natural forces often do not conform to fixed schedules.

16.2 Completed Services

The Company does not provide refunds or partial reimbursements for completed services, even if they do not fully match personal expectations. Activities are considered fully consumed once conducted, supporting local communities, staff, and suppliers whose livelihoods depend on tourism. Customers should review available information, including online feedback, to ensure alignment with preferences and maintain realistic expectations.

16.3 Partial Refunds and Rescheduling

In rare instances where a primary activity is canceled outright due to safety concerns—such as perilous sea conditions—every effort is made to provide an alternative of comparable value, at the Company’s discretion. This may involve visiting another island or enjoying a different cultural or natural attraction. If no feasible alternative exists, limited compensation or rescheduling may be discussed. However, weather-related or force majeure disruptions generally do not qualify for refunds, reflecting the intrinsic uncertainty of outdoor adventure travel.

17. Final Acknowledgment & Preparedness

As a small-scale, regionally focused travel provider, D’Palawan Travel and Tours maintains extensive knowledge of Balabac and neighboring areas. Nevertheless, limitations in staffing, resources, and real-time communication can arise, particularly during high-traffic periods or emergencies. The Company requests patience, clear communication, and realistic expectations to create the best possible travel experience collectively.

Prospective customers may wish to review online feedback or blog entries from prior visitors. However, conditions vary—one traveler’s encounter with rare marine life does not guarantee another guest will see the same creatures. Also, favorable weather described in a past review may differ by season. The Company’s blog and social media aim for accuracy, but rapidly changing local conditions can outpace updates.

Arriving well-prepared is highly recommended. Items such as insect repellent, prescription medications, sunscreen, hats, and comfortable shoes can make a considerable difference in comfort. Remote regions have limited medical resources, so first-aid supplies or personal medication should be carried. Lightweight, climate-appropriate clothing, a reusable water bottle, and dry bags for electronics also enhance readiness.

Exploring Palawan requires flexibility, respect for cultural norms, and an openness to stepping outside one’s comfort zone. Such an approach enriches the mutual exchange between visitors and hosts, enabling local communities to thrive while travelers form lasting memories of an unspoiled paradise. The Company appreciates the time spent reading these comprehensive Terms of Service and looks forward to facilitating a remarkable journey through Palawan’s natural wonders.

18. Dispute Resolution Clause

Any disputes, claims, or controversies relating to the Company’s services—whether financial, procedural, or otherwise—must first be addressed through amicable negotiations. Both parties commit to resolving conflicts informally before opting for formal processes. If negotiation proves unsuccessful, the matter proceeds to mediation or arbitration as designated by the Company, with fees shared equally unless otherwise agreed.

If mediation or arbitration remains inconclusive, any ensuing legal actions fall under the exclusive jurisdiction of the Philippine courts, governed by Philippine law. All suits or proceedings will be filed in the appropriate courts of the Philippines. By agreeing to these Terms of Service, customers acknowledge the primacy of Philippine law and the local jurisdiction’s role in resolving any contractual disputes with the Company.

Thank you for taking the time to read and understand the Company’s Terms of Service in detail. D’Palawan Travel and Tours is devoted to providing immersive, culturally rich experiences while actively preserving Palawan’s natural environments. This approach to tourism aims to benefit local communities and ecosystems as much as it seeks to create unforgettable memories for travelers. By choosing these services, you become part of a conscientious traveling community that respects and protects the unique resources of this exceptional region.

Please retain a copy of these Terms for reference and feel free to reach out with any questions before finalizing your booking. Compliance with the guidelines in these Terms of Service helps ensure a safe, enjoyable, and transformative journey for all parties. Welcome to D’Palawan Travel and Tours—where raw nature, cultural authenticity, and responsible tourism converge to create an experience beyond the ordinary. May your Palawan adventure be as remarkable as the region itself.